Approve or Reject a Redemption

Redemptions can optionally move through an approval workflow. The possible approval status values are:

  • Submitted: The Member has redeemed the Reward, and the platform has created the Redemption, but it has not yet been reviewed.

  • Approved: The Redemption has been approved.

  • Rejected: The Redemption has been manually rejected and the Member is ineligible to receive the prize associated with the Reward.

  • Returned: The Redemption has been rejected, but the Member has the opportunity to again redeem the Reward.

If a Redemption's approval status is still Submitted, you can manually approve or reject the Redemption from the Member Details screen.

To approve or reject a Redemption from the Member Details screen:

  1. Select Members from the top navigation bar, then select Members > Members from the side navigation menu. The Members screen is displayed.

  2. On the Members screen, search for and select the desired Member (see Search for a Member for more information). The Member Details screen is displayed with the Metrics tab selected by default.

  3. Select the Redemptions tab.

  4. Optionally, search for the desired Redemption. See Member Details Tab Overview - Redemptions for more details on the available search options.

  1. Next to the desired Redemption, from the Action drop-down menu, select either:

    • Approve: The Redemption approval status changes to Approved.

    • Reject: The Reject Form pop-up window is displayed. Optionally, in the Comment to Member field, enter an explanation for why the Redemption was rejected. Optionally, in the Ask to Re-Enter field, enter the details of how the Member can again redeem the Reward. Click Save. The Redemption approval status changes to Rejected.